Delivery and returns

Information
Processing Times

  • Tie-Dye: 3–7 working days

  • Batik: 5–12 working days

  • Ready-made items: Same-day to 3 days

Shipping Times

  • Nigeria: 2–5 working days

  • International: 7–21 working days

Framing Fees

  • Local Delivery: ₦2,000–₦7,000

  • International Shipping: Carrier-calculated at checkout

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Non-Returnable Items

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Process

  1. Email: shop@gemclothings.com or info@gemclothings.com

  2. Include photos & order number

  3. Get approval

  4. Ship item back

Refunds

  • Processed in 3–5 business days

  • Returned to original payment method

Defective Items

Return shipping is free.

Non-defect Returns

₦2,000 restocking fee applies.

Tracking

Tracking details are emailed after dispatch.

Delays

If delays occur, customers may receive compensation in form of a discount code.

Returns & Exchanges Policy Eligibility

  • Return within 7 days

  • Item must be unworn, unwashed, with tags

  • Original packaging required

Non-Returnable Items

  • Custom pieces

  • Personalized items

  • Underwear

  • Sale/clearance items

Process

  1. Email: shop@gemclothings.com or info@gemclothings.com

  2. Include photos & order number

  3. Get approval

  4. Ship item back

Refunds

  • Processed in 3–5 business days

  • Returned to original payment method

Defective Items

  • Return shipping is free.

Non-defect Returns

  • ₦2,000 restocking fee applies.